How to call

[Yosk]

Today I started using an e-sim, but I can’t make a phone call even after I scanned QR and did setup. 
What should I do?

FYI, I can use SMS and the internet. 

[Katie_B]

Hello @Yosk. 

Welcome to the community. 

Can you receive calls?

Are you receiving texts and using data whilst connected to WiFi?

Katie

[Yosk]

Hi Katie,

Thank you for your reply.

I can’t receive calls, but I can receive texts and use the internet.
I haven’t tried to connect to any wifi.

[Katie_B]

Hi @Yosk. 

Thanks for getting back to me. 

That's strange, has your physical SIM stopped working?

Katie

[Yosk]

Hi Katie,

Yes, it stopped.

It seemed that everything but phone works properly.

[Leanne_T]

Hi @Yosk 

Can you try restarting your phone, and try making a call, does this work for you? 

Leanne 🙂

[Yosk]

Hi Leanne

I have already restarted, but it doesn’t work.

[Leanne_T]

I see, thanks for coming back to me @Yosk 

What happens when you try and make a call? 

Leanne.

[Yosk]

When I try to make a call, it automatically cut off, it doesn’t ring at
all.

[Leanne_T]

Thanks @Yosk 

In this case, I would suggest calling us from any other phone and the team will get this looked into. 

Please see our Contact EE for details.

Leanne 🙂