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How to active roaming in China

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ToyCastle
Investigator
Investigator

‎23-07-2024 09:31 AM

I forgot to send ROAMING to 150 before I left the UK. I can't send the text now because there is no connect now. I called CS for help. They changed my plan to which can roam and added Travel Data Pass for me, but it still showed no connect on my phone. I just need it to receive few texts. Help!

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13 REPLIES 13
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Katie_B
EE Community Support Team
In response to ToyCastle

‎23-07-2024 03:04 PM

Are you able to speak with our customer care team and ensure roaming has been enabled @ToyCastle?

Do you have roaming active in your mobile phone settings?

Katie

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ToyCastle
Investigator
Investigator
In response to Katie_B

‎23-07-2024 03:26 PM

Yes, I just speaked with them on today's morning. I think the roaming is active.

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Katie_B
EE Community Support Team
In response to ToyCastle

‎23-07-2024 03:47 PM

I'd recommend getting back in touch @ToyCastle. 

Please keep us updated. 

Katie

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ToyCastle
Investigator
Investigator
In response to Katie_B

‎23-07-2024 03:53 PM

Ok, I'll try it when I'm free.

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