Home delivery, store address.

EDW0300 · ‎29-08-2025

I’ve ordered an Apple Watch and selected home delivery, all the order confirmations show that it is for home delivery, but the delivery address appears to be my local EE store.

I can’t speak to anyone about this, I can’t cancel the order or amend the delivery details.

Rach_H · ‎29-08-2025

Hi @EDW0300,

Welcome to the Community!

We want to make sure your delivery is as straightforward as possible, so I'm sorry to hear about this confusion.

If you give our team a call, and speak with one of our billing guides, then they will be able to confirm what is happening with your delivery. Don't worry if you end up speaking with someone in the wrong department, as they will be able to get you to where you need to be.

Rach

View solution in original post

Rach_H · ‎29-08-2025

Hi @EDW0300,

Welcome to the Community!

We want to make sure your delivery is as straightforward as possible, so I'm sorry to hear about this confusion.

If you give our team a call, and speak with one of our billing guides, then they will be able to confirm what is happening with your delivery. Don't worry if you end up speaking with someone in the wrong department, as they will be able to get you to where you need to be.

Rach