Help turning voicemail off

[RoxA]

Hi there!

I have looked through at least a dozen threads on this topic, but the common reply of texting VM OFF to 150 does not work for me. I have also tried texting VM ON and then VM OFF, still no luck. I am met with the reply of 'Sorry, we're having some trouble completing your request at the moment. Please try again later.'

I have been trying this on and off for a few months and it is always the same reply.

I am pay as you go, if it is relevant.

Does anyone have any suggestions for me, please? 

Thank you and have a lovely day!

[Katie_B]

That's great to hear @Ladybird97. 

Thanks for letting us know. 

Katie

[tinaparkes078]

Brilliant, worked well, thanks...

[Leanne_T]

Thanks for letting us know @tinaparkes078 

Leanne 🙂

[martinonorcas]

That worked for me.

Now how do I undo it now I want to re-enable voicemail?

Thanks Martin

[Peter_W]

Hey @martinonorcas 😁

Welcome to the Community!

Have you tried the standard VM ON to 150 for re-enabling your divert? 

The GSM code works for disabling all diverts on the handset, you should be able to request diverts again via this method.

Peter

[martinonorcas]

Thank you.

Great advice.

Looks like simply re-enabling VM worked fine.

Martin

[Debbie_G]

Thanks so much for coming back and letting us know @martinonorcas 

It's great to hear this has worked! Have a great day.

Debbie 🙂