04-04-2022 12:24 PM
Hi, I'm on vacation in the USA and forgot to activate roaming before I left UK. Now can't connect to any network here. I can't see an option to activate online or through the app. Can anyone help?
04-04-2022 12:41 PM
Try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
04-04-2022 01:21 PM
@Winny3001 On the my EE app it’s click the 3 lines top left, click settings, ( at the bottom) Click Roaming then just toggle on both options.