Hello, I am trying to verify my WhatsApp number,

[Ge42]

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[Christopher_G]

Hi @Ge42 

Welcome to the community

Is it a new SIM card, or have you had service on it before? Have you tried restarting the device that the SIM is in? 

Chris

[Christopher_G]

Hi @Ge42 

What is happening when you're trying to verify your WhatsApp? Please include any error messages and we'll do our best to help.

Chris

[Ge42]

The code will be sent but I can’t receive the verification code because my
sim is not showing network

[Christopher_G]

OK, thanks @Ge42 

Did you try restarting the device? Is it a new SIM card or is it one that worked fine until recently?

Chris

[XRaySpeX]

Is it on contract or PAYG?

[Ge42]

How can I restore my sim card to start working again,my sim card has been out of network for the past two months and after my complaint I got an email that the sim was cancelled so what can I do to reactive it ?

[Ali_A]

Hi @Ge42 

When a PayG SIM hasn't been used your phone for any chargeable activity for 179 days then the account will go into hibernation and any credit will be removed. 
After a further 90 days the service will be permanently cancelled and cannot be reactivated. 
 

You can find out more on our Pay as you Go hibernation page
 

If you're still within the 90 days hibernation stage, please call customer service on 07953966150 where a guide will be able to confirm if they are able to reconnect your SIM card. Contact Us | Help & Support - EE
 

Ali

[Ge42]

Please my call to the recommended number couldn't go through because I'm currently not in UK Please can I make the affected sim number available to assist me calling them to reconnect my line ?