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Getting no 4G with my roaming in the USA

Nafon
Investigator
Investigator

‎07-10-2022 10:28 AM

I bought the roaming package for my trip to the USA, but I've been here 3 days and my mobile data always shows as E on the connection. 

I had a 4G connection back in England, and in Iceland for my layover, but can't get one anywhere in the USA. Any help so I can get my mobile data going? 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎07-10-2022 12:12 PM

Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Nafon
Investigator
Investigator
In response to XRaySpeX

‎07-10-2022 03:35 PM

My roaming is active as I can make texts and calls, its that my data never shows as 4G.

0 Helpful
Jon_K
Former EE Employee
In response to Nafon

‎07-10-2022 04:18 PM

Hi @Nafon.

 

Is this happening in more than one location?

 

Do you know of anyone else who is getting a 4G signal?

 

Jon

0 Helpful
Nafon
Investigator
Investigator
In response to Jon_K

‎08-10-2022 11:52 AM

It is happening anywhere. In Manhattan, Queens, and now in Texas too. And everyone I see about has their mobile data working fine. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Nafon

‎08-10-2022 12:47 PM

Hi @Nafon

Have you restarted your phone and tried other networks? 

Leanne.

0 Helpful
Nafon
Investigator
Investigator
In response to Leanne_T

‎08-10-2022 01:01 PM

I have tried restarting my phone. When I turn off auto select network it only shows T-Mobile 2G as an option. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Nafon

‎08-10-2022 01:04 PM

Thanks @Nafon

Are you able to try the SIM card in another phone to see if the same happens? 

Leanne. 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Nafon

‎08-10-2022 01:18 PM

I'm quite surprised your phone specifies "T-Mobile 2G" and not "T-Mobile", the former would require a different Mobile Network Code (MNC)

If you can attach to the local network and make calls, that proves your roaming facility is setup correctly. Are there any options in your phone to allow VoLTE/4G-calling?

A 2-way SIM-swap with another phone that will use 4G-data as expected, will identify whether your issues are - as I suspect - device related or not.

0 Helpful
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