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Community Activity
Can't receive texts.
So I have a pay as go pack sim £20 per month. Had it for about 2 years or so. Just this last week or so I have been unable to receive text messages, however I think I can from EE network as I can get responses from 150 and 2fa. I can send texts to ot...
VPN (Global Connect), WAN routing issues - traffic just stops
Sorry for the random title, but trying to summarise how the issue manifests! So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results. Ping is around 34ms, and could be better but not too bothered about that.I have ...
Website complaint
I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...
TV/Wifi
I have had ee for 3 months TV and Wifi. Consistently there have been issues with Wifi and TV boxes I have had engineers out, I have had new wifi and tv boxes yet nothing has worked, they said they would refund me based on the days it has not worked h...
Replacing my EE Router with Google Nest Wifi Pro
Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...
Resolved! Cancellation
I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow. How will I go about cancelling the origina...
iPhone 15 hotspot
Just had a new iPhone 15 and there is not Personal Hotspot in settings or anywhere else. Doesn’t seem to exist on my phone.
Cant hear callers on digital phone
A recent problem seems to have developed with my digital phone. When somebody calls, they can hear me, but i cannot hear them. This happens on both the digital phone handsets I have, and with callers from more than one number.The handsets are less th...
EE Headaches never ending...
Got charged 15 pounds within 24h in the EU although I had no 4G access and no data. On top I had 20 pounds spending to cover the roaming costs! After speaking to a customer advisor why I am being charged when I haven't used my phone at all, the respo...
Complain
Dear EE Customer Service, I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first...
