23-10-2022 05:24 PM
I'm already on holiday - can't text 150 or any other numbers - tried calling ee mobile number and others - get error msg/disconnected - rang ee mobile from wife's phone - on hold for over 20 mins. I haven't disabled roaming, and I've set a spend cap. Tried rebooting several times. Come out of a contract and on sim only pay monthly. Not bad this issue abroad before. Anyone fixed this whilst still abroad please?
There is no setting on ee website (my ee) to enable roaming.
Absolutely disgusted with ee - having to deal with this on holiday.
23-10-2022 05:27 PM
As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.