Ee number not an ee number

Robert1306 · ‎21-10-2022

Hi all.
I have a work phone and had been trying to set up visual voicemail by sending visual to 150 and I get the following message back. I’ve had the phone for 2 years but the SIM card if around 6 months old as Royalmail switched us from bt to EE however I’m keeping the supplied ee number. I tried to contact live chat but it’s unavailable. Is there anyone here that can help me?

Sorry we were unable to process your request, this service is only available to EE customers. If you have recently joined EE it can take up to 48hrs before we can service your text request. If you continue to receive this message please call us on 150.

XRaySpeX · ‎21-10-2022

When texting NUMBER to 150 what network does it say you are on?

You do have the SIM in an iPhone?

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Robert1306 · ‎22-10-2022

Hi yes my sim is in an iPhone no worries on that score after I text Number to 150 I get the following message

Sorry we were unable to process your request, this service is only available to EE customers. If you have recently joined EE it can take up to 48hrs before we can service your text request. If you continue to receive this message please call us on 150.

James_B · ‎22-10-2022

Hi @Robert1306,

Welcome to the EE Community. 🙂

Please report this issue to the person responsible for your phone account at work. They'll be able to raise the issue with their EE account manager.

Thanks

James