EE need to seriously look at their 3rd party service arrangements.

[Agent-Smith]

Just want ot express my extreme disgust at the arrangements for 3rd party services and allowing a contract mobile payment arrangement without the account holder knowing about it for a minor.

Got a bill recently for over 200 quid when my children are on an £11 pound contract, obviously shocked as I wasn't informed of any transactions and wasn't informed or asked permission.  Naturally complained about this and what has made it worse is that EE refunded the money and then suspended the lines of my kids and now want payment?

Seriously, if i wasn't on a contract with both of them, I would walk away right now. Absolutely Shambolic and you should be ashamed of yourselves.  This is not customer serivce, its a damn ransom.

[clk2020]

I am currently going through this and have been told that even if I set a £0 spend cap and a bar on the 3rd party services whoever has the phone number can just text to change it regardless.    BEWARE!

[Chris_B]

@clk2020   That’s where checking the account of a device that’s been given to a child is recommended.  You can see on the account for all lines on the account what’s been applied or change on each line on the account.