09-07-2022 06:38 PM
Hy there I am in Gibraltar at the moment and I already have a monthly contract for 24 months but my mobile data is not working here can you help me out?
09-07-2022 06:41 PM - edited 09-07-2022 06:42 PM
@Shreedhar_ee55 : Can you make calls & texts?
As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
09-07-2022 09:04 PM
Apart from the advice already posted, does your phone have signal indicators from a local network?
Knowing that will help establish whether this is a problem specifically with mobile data, or with your roaming facility in general.
09-07-2022 09:09 PM
Yes I can see the local network saying Gibtel
10-07-2022 08:35 AM
Hi @Shreedhar_ee55,
Welcome to the EE Community. 🙂
Did you check the roaming settings in My EE that @XRaySpeX mentioned?
James