EE are hopeless!

[AnnoyedcustomR]

Why can't EE actually offer me a service. Why should I jump through hoops to get answers to questions from a forum/community?

I am going abroad, I would like to be able to call to/from abroad (not EU) I would like to send / receive SMS, (and possibly use Data)

Why do I have to trawl through this hopeless website of theirs, and WHY will they not supply a help line staffed by humans? By the way I was promised a return call by 10.00 am this morning, still waiting,. so now it my avowed intent to tell as many people as possible what excellent service EE  do NOT offer.

[AnnoyedcustomR]

Ha ha, congratulations, you ranked up to explorer. Seriously ???? I posted this and another rant. IF I HAD SUPPLIED MY CUSTOMERS WITH A WEBSITE AS USEFUL AS THIS AND SERVICE LIKE THIS, I'D HAVE GONE bust.

[Northerner]

Hi @AnnoyedcustomR 

• Text ROAMING to 150.
• Check the costs of roaming and add-ons available here: https://ee.co.uk/help/mobile/roaming/roaming-costs

Thanks 

[Chris_B]

@AnnoyedcustomR  Alternatively, use my EE app,  manage>Add ons> Roaming.   And if you want to speak with customer services stop pressing option 1 and listen to the other options ie option 2