EE Blocked Siteground Websites

[Babakbyatt]

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

[Singer22]

I’m not able to access my business website on my EE 5G and now this morning none of my emails are working. It keeps saying there’s a problem with the Siteground Server! I am completely lost without my emails on the go. Any advice? 

[Chyriwsky]

Please can everyone email this address

**************** & **removed**

We need to ask for a service update and place to track this issue. It's outrageous that they are not announcing anything. 3million websites affected for 22m customers

[DIFI21]

Email addresses have been removed 

We should take it to the press! Get it out there on the news!

[JayneL1]

We are receiving many messages from regular customers advising they cannot access our website this week too - we realised they all have EE mobiles or WiFi in common. Can you please help asap as this is also causing my business lost sales and I will be seeking legal advice too.

[johnsagar85]

I have just been speaking to EE’s technical department and they did everything to try and fob me off saying it’s a problem with the customers content lock settings, or an issue with my website itself. Im absolutely fuming 

[Chyriwsky]

Contact me on [edited] let's discuss over WhatsApp

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[JohnMaz]

Read the posts.  It’s a DNS issue so quell also affect emails. Change your device DNS to 8.8.8.8 will turn work for your emails. It’s an EE DNS issue. Doesn’t matter where emails are hosted just that your domain DNS is at SiteGround. 

[DIFI21]

It would seem that EE are not really dealing with this with any sense of urgency - I think it would be a good idea to get online and begin posting on twitter/X tagging them in and complaining. If we all use the same # at the end of the post it should at least be coordinated and possibly we can get it trending to get them to act more urgently - they won't like the bad publicity 

#EECOSTINGBIZ1000S

@EE

@Siteground 

[Chyriwsky]

I have reached out to the press. Hopefully that will get picked up

[XRaySpeX]

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@JohnMaz wrote:

also if you move locations (different part of town) it can resolve it. 

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EE doesn't just have 1 set of DNS; it has many. Depending on which mast you hit or, more likely I think, which pool of IPs your IP is taken from you could be assigned a diff DNS. Some may be faulty & others not.