Hi Leanne_T
Thanks for getting in touch. I've been on the phone to EE's CS several times and told EE is "working on the problem" as a top priority.
As a techie, my gut feeling is that the problem lies in the SMSC. The SMSC receives the SMS message from the sender, then checks on the recipient's details. My guess is that in reconciling my personal account information held in a database somewhere, the SMSC erroneously rejects the SMS message and returns a "Can't send message" message to the sender. In part way proving my point, when EE's CS directly sends me a SMS message, it cuts across a lot of middleware and I receive the message fine.
My second guess is that the problem likely started when a change was made at the SMSC, which has inadvertently impacted a small number of customers. We see this kind of thing happen in IT departments constantly. (Software rollouts that suddenly impact a bunch of customers who then complain that they can no longer access this or that). But this has been going on for over a week now, which begs the question - what do I do next? There is no date for when the issue will be fixed.
Which brings me to my third point - customer service. There are no workarounds. There is no timescale. There is no personal apology. This is how business works these days. No one cares about the individual. No one cares about the impact they are experiencing. I'm just a very small cog in a very large machine. The easiest thing to do is leave, and perhaps that's what they want.
