@Roger34 : Is she on contract or PAYG? Did she use that SIM for making calls or texts in UK before she left to go abroad?
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to her MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of her online MyEE, she will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
PAYG is auto enabled for roaming as long as she's used the SIM in the UK previously. she won't see any of those settings & don't need to change anything. If outside EU, does she have enough credit for making calls & texts from abroad?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
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