31-03-2024 09:17 AM
Hi. I’m in Ukraine. Have loads of data on my phone, however getting text messages stating my data is used up and need to add more. Also calls to uk numbers are not connecting, previously was ok!! have complained to Customer Service and still awaiting a response, Help
31-03-2024 09:28 AM
@CameronF57 Are you on contract or PAYG ? You no longer get free roaming in Ukraine.
31-03-2024 09:36 AM
@CameronF57 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
31-03-2024 09:43 AM
31-03-2024 10:41 AM - edited 31-03-2024 10:41 AM
Hi @CameronF57
As per your contract you only get limited roaming data allowance on your EE account together with limited time abroad allowance. If you have exceeded or are about to reach these limits EE will text you.
EE SIMS are designed for the UK network and therefore if you intend to spend extended times abroad you are better off getting a local SIM.
Thanks
31-03-2024 11:59 AM
Have the same, have done for a few days now, to any number that’s not going through the internet eg WhatsApp etc. incredible considering it happening they’re not informing us, but want to send texts to see if I want to buy add ons , I’d just like what I’ve organised and am paying for please!!
31-03-2024 09:33 PM
WhatsApp is an internet-based app, and "calls" are handled by both your phone & the mobile network as data usage not voice calls.
Your symptoms are consistent with a spend cap being active that prevents excess charges being incurred. Check via your myEE online account as to whether you need to increase your cap
https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap