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Data

Maria321_0
Visitor

‎12-06-2023 10:44 AM

I'm in Spain as you know in fuertevetura and my data is not working at all, even I got the service internet from our reception I need my CODE NUMBER and I can't remember it, I need my phone, I need to call family and so on, so please what's going on with my data, I suppose to have unlimited time, HELP X, right now is no way I can't call or text no one, thank you for letting me in, prior to that I couldn't do it x

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎12-06-2023 10:56 AM

Hello @Maria321_0 ,

Welcome to the community,

We would have not known where you are in Spain, so thank you for letting us know.

What code number do you need? Is it the country code? You can look this up, if it is for the UK it is +44.

Are you on pay as you go or contract?

If on contract did you remember to enable roaming in your account before going abroad? Not necessary for pay as you go as that is automatically enabled.

If you have Skype, you can ring customer service +448000798586

This not customer service, we have no way of knowing who you are and no account access.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.