21-10-2022 07:53 PM
I am currently in Belgium and my data isn’t working even though I have unlimited data and other people that use ee are able to use theres. I am away with my school and have to keep my pe rents updated so if you could solve my problem or tell me why it isn’t working it would be appreciated
21-10-2022 08:28 PM
@danadohertyx : Can't you make calls & texts? You don't need any data to just call or text your parents.
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything.
21-10-2022 08:30 PM
Does your phone show signal indicators of a local network in Belgium?
That would decide whether this is a problem with your roaming funtionality (as advised to resolve above), or potentially a data-specific issue.