DONT USE EE

Futurevodafone · ‎21-10-2022

Been having issues with my signal whether it be internet or phone. Phoned EE to get this resolved but didnt happen. Received a text saying my case was closed without it being resolved so phoned again and got told nothing they could do. Anyone looking for a reliable service DON'T USE EE

Northerner · ‎21-10-2022

Hi @Futurevodafone

There is no account access on these forums so nobody knows what you were told.

Have you checked EE network status checker?

https://coverage.ee.co.uk/coverage/ee

What device do you have?
Did EE provide your device?
Are you on PAYG or pay monthly contract?
Can you access EE WiFi calling service?
Does this network issue happen in one location (at home) or everywhere?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎21-10-2022

@Futurevodafone wrote:

Been having issues with my signal whether it be internet or phone.

is this fixed-line/home internet? Or mobile internet?

Futurevodafone · ‎21-10-2022

Currently have the Galaxy S20 5g all up to date

Ee did provide the device aswell as the 5 others I have

Pay monthly devices

Dont understand why i should have to use wifi calling when im paying £68 a month for this device

And happening around my area

Futurevodafone · ‎21-10-2022

@bristolian wrote:
@Futurevodafone wrote:
Been having issues with my signal whether it be internet or phone.
is this fixed-line/home internet? Or mobile internet?

This is on my mobile

Chris_B · ‎21-10-2022

@Futurevodafone Is this since you had the device or recently? Wi-Fi calling is a free service provided by EE so why not use it it’s there to use for when you have poor to no service. So if there is a network issue in your area it provides you work a working signal.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎21-10-2022

The status checker posted above is the ideal way to check for local coverage outages, which are sometimes unavoidable with any mobile network. Another good test of network issues is whether other EE users locally are having similar problems.

WiFi-calling is a free service, which enables you to continue using your phone anytime you have indoor coverage issues for whatever reason.