Data roaming upgrade

rvharpham · ‎07-02-2023

I am visiting my daughter in NZ and need to add a data roaming package but cannot receive any texts or calls. WiFi calling isn't working.

I have a galaxy A51.

Please advise.

Leanne_T · ‎07-02-2023

Hi @rvharpham

Thanks for coming to the community.

Do you have a pay monthly or pay as you go account?

Do you have signal showing?

Thanks 🙂

Leanne.

XRaySpeX · ‎07-02-2023

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎07-02-2023

To add, WiFi-calling is only supported in the UK.

It may work abroad, but standard roaming call charges will apply if it does.