The EE Community

Number Spoofing

Its been recommended that I contact EE to report the fact my mobile number is being spoofed.  First, it was a Nottingham landline (and I know nobody there) who called me to say I'd been calling them. Yesterday, I was phoned by a Brighton landline (an...

damaged phone and swapping sim cards

I have an account wit three phones on three different numbers> I have a smashed screen that has stopped working on one phone. Can I remove the SIM from this Samsung Galaxy S23 FE and put it in one of my Iphones to get a useable phone? Thanks. 

First Impressions: The F1 Perspective

Hi,I have recently ordered EE TV and set it up.  Here are my first impressions:I ordered the Big Sport package with the EE TV Box Pro because I wanted the ability to record Formula 1 so I don't have to wait up to 72 hours for Now to make it available...

Scam Guard

How do I cancel Scam Guard? Can't find an option anywhere on the App or website

EE WiFi Pro Extender mis-reporting ethernet speeds

After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...

No web chat available to solve a problem

I'm away working in Germany and have  reached my credit limit and cannot make calls to speak to ee I have no other phone available. What am o supposed to do 

Cancelling

How do I cancel a phone and watch plan off my account 

Direct debit

How can I report a fault with someones broadband and phone

I have wasted 3 hours attempting to speak to EE customer service, to report a fault with my sisters broadband and phone. The bot system is worse than useless and end up in a permanent loop.Why does EE make it so impossible to speak or report a proble...