Data abroad

[mattnparrot]

Hello. We live in England and are currently on holiday in the USA. I tried to buy an add- on ( unlimited data for 24 hours-£3:27 ) but it didn’t work. Can anyone help me with this please? Thank you. 

[XRaySpeX]

@mattnparrot : Is there an unlimited data for 1 day add-on?

Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making & receiving calls & texts while abroad?