Community Activity

Resolved! Help please Wi-Fi smart hub pro

I have PS5 Pro and no matter what I do my ping to the router is low , really low , says 5ms after “optimising ping” via EE App in the “enhance wifi” option. However when I’m playing Fortnite and I have geo filtering on just to use the same servers in...

DaneUK by Contributor
  • 106 Views
  • 9 replies
  • 0 Helpful

Highly unstable Wifi

My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...

Can’t make groups

Just had busiest home bundle installed and have app on iPad nd phone. I can’t however find any way to make a group for devices I add. Looked online and saw it’s to do with parental controls but no parental controls are mentioned on the manage broadba...

lgrenter by Contributor
  • 20 Views
  • 2 replies
  • 0 Helpful

Still cannot make calls from Portugal

I cannot still make calls from Portugal  nearly 6 days now I think a moderator posted a number 0800 number which won’t work either … please help my wife ( also with EE) travels in the middle of no where to her horse and the idea of getting stranded w...

Only half speed on new busiest home fttp

Hi all,I had fttp busiest home installed yesterday with the new WiFi 7 router. Openreach left with it all running fine, but when I checked speed on my laptop connected directly to the router via Ethernet it only said 798 via ookla speed test and some...

lgrenter by Contributor
  • 44 Views
  • 3 replies
  • 0 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Bluenose_Dave by Established Contributor
  • 48198 Views
  • 635 replies
  • 182 Helpful

Resolved! Equipment return

Hoping someone can help me with this one. Earlier this year I went with EE for TV and Broadband, 3 engineers and 3 separate days off work later the signal was just not there. Ended up having to cancel and EE were great, actually said to the guys on t...

Tina215 by Contributor
  • 147 Views
  • 9 replies
  • 2 Helpful

This month on Netflix

Here's a quick look at some new content coming to Netflix this month. WWE WrestleMania 41 First up, this weekend is WWE WrestleMania 41, with two nights of action on Saturday night/Sunday morning and Sunday night/Monday morning (check Netflix for mo...

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JordanTA by EE Knowledge Specialist
  • 527 Views
  • 3 replies
  • 6 Helpful