Connect to network

[Mrsninja]

I'm in Florence and can't access the ee network have turned roaming etc on and turned phone off and on again but can't make calls and can only connect to hotel WiFi 

[Ninitegou]

Hi both, I'm in the same situation, in Italy as well.

[Ninitegou]

I've tried manually selecting the roaming networks (Vodafone and 3ITA) but it says 'couldn't connect'. I've also tried restarting my phone/turning Romanina in and off, etc

[James_B]

Hi @Ninitegou,

Welcome to the EE Community. 🙂

Has your phone been working previously in Italy or has it not connected since you arrived?

James

[Ninitegou]

Hi,

Thanks for your reply. It was working perfectly fine until a few days ago
and I've had no problems during previously trips to Italy.

Thanks,

Valentina

[James_B]

Have you been able to test your phone in more than one location @Ninitegou?

James

[Ninitegou]

Yes I have, in many different places around my area.

[LuisaIT]

Hi @Jon_K 

Unfortunately, it does not work. It stopped all of a sudden - I am wondering if there is an issue with the provider in Italy as it would appear I am not the only one experiencing this problem. What is even more frustrating is that I am unable to contact EE in anyway as all calls and messaging functions are unavailable. 

Any help would be greatly appreciated.

Thanks,

L

[James_B]

Did you try a manual network search @LuisaIT?

For iPhone, go to Settings > Mobile Data > Network Selection > Turn off Automatic

For Android, go to Settings > More Networks > Mobile Networks > Network Operators > Tap OK

James

[Mrsninja]

Hi I am now in Venice logged onto I Tim but it keeps dropping out I presume there's a problem in Italy do you know when or if it is going to get fixed? 

[James_B]

Are you able to connect to Lliad @Mrsninja?

James