Confused In Greece

[DaveCathFrost]

We have been in Greece a week now and we are still utterly confused by the data situation.

We have been with EE for years and have never had an issue with data before, we have just purchased data when we need it.

We get a message that is something like 'You have day but you can't use it because you have reached your spend cap' on We texted Spend Cap to 150, and got a message to say we could increase that on our MYEE app.

We Couldn't find a way to do that, but we wouldn't know what we needed to increase it to anyway. Is it cap per day or month?

Occasionally we get asked to 'Sign into Wind Gr'.

At this point I bought a £9 one off chunk of data but I think that is now used up.

Please tell me how to understand what I need to do, but it surely shouldn't be as difficult to simply get some data to make calls and send texts.

[Chris_B · Accepted solution]

@DaveCathFrost   You don’t need to purchase data to make calls and texts.      
Your spend cap is a set amount that you set when taking out the contract and this spend cap will not allow you to go over that set amount.  This is per month.    Perhaps you should have a look at THIS 

if you want to change your spend cap login to your online account to change it but if I remember correctly that spend cap doesn’t change until the following month billing cycle.