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Charges for receiving texts whilst abroad

Saadahmaduk
Explorer

Hi everyone. 
I am absolutely perturbed, because today I was told that INCOMING texts (or SMS) were no longer free whilst abroad. I CAN’T FIND ANY CONCRETE INFORMATION ON THE EE WEBSITE (ARE THEY TRYING TO HIDE SOMETHING?) 

we often receive text messages as verification from financial institutions to verify transactions whilst abroad, and I’d like to know if I will be charged for receiving a text while I’m roaming?

 

thanking you all in anticipation. 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Receiving texts is free worldwide. Have you any evidence of being charged? If so, it's quite likely they are not texts (SMS) but MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Receiving texts is free worldwide. Have you any evidence of being charged? If so, it's quite likely they are not texts (SMS) but MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Many thanks for your reply. 

it’s actually an advisor that told me when I wanted to activate roaming that all  the incoming TEXTS will be charged. At that time I wanted him to send me a PAC Code straight away! 

Thank you. 

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Forget what I said about MMS. They are free to receive also.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP