Cape Verde can not make calls or register to a network

[Dm64]

We are in Cape Verde I purchased 120 roaming minutes in the UK but forgot to register them can I do it about please 

[Leanne_T]

Hi there @Dm64

Thanks for coming to the community. 

Can you log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK, do they show as ticked?

If not, can you activate both settings? 

Leanne 🙂

[Dm64]

They are  not ticked it says blocked how do I un block please 

[Leanne_T]

Hi @Dm64

If this is showing blocked you would need to call us from another phone on +44 7953966250 and the team will get this sorted for you. 

Leanne 🙂

[Dm64]

Will I be charged if I call from another ee contract phone with no roaming  minutes 🤔 

[Leanne_T]

Hi @Dm64

There would be a charge for making a call in Cape Verde, please see costs here. 

Leanne. 

[XRaySpeX]

@Dm64 : Try calling CS on the Freephone no in my sig via Skype over WiFi. It should be free.