Cant use roaming

Samdaman93 · ‎19-09-2022

Hello,

I flew into UK, bought a sim then that same day flew to Greece. I'm only in Europe for a month but need roaming to use data to find my way.

I thought the lady called herself when I bought the Sim, but from searching online it seems that maybe the Sim wasn't properly activated before I went? I can't make calls, can't text, can't use data. I've setup my EE account but can't find roaming options.

How do I get this working? Or have I wasted money buying this then immediately leaving the UK.

Cheers,

Northerner · ‎19-09-2022

Hi @Samdaman93

If the SIM wasn't activated in the UK it won't work. No solution unless you come back to the UK to activate.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Christopher_G · ‎19-09-2022

Hi @Samdaman93

Welcome to the community.

Is it a pay as you go SIM card? If so, and that call wasn't made, the SIM won't be activated for roaming abroad until you're back in the UK.

Chris

Northerner · ‎19-09-2022

Hi @Samdaman93

If the SIM wasn't activated in the UK it won't work. No solution unless you come back to the UK to activate.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.