Cant send or recieve texts

Laurend2 · ‎13-07-2022

I've just got a new sim with EE and I can't send or recieve text messages to/from other networks. I've checked the message centre number and have sent myself a text and both are in order. My mobile data does work but I'm concerned about the text message issue

XRaySpeX · ‎13-07-2022

Can you make calls?

Why did you need a new SIM?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Laurend2 · ‎13-07-2022

Yes I can make calls.

Needed a sim as I've just moved to the UK

Chris_B · ‎13-07-2022

@Laurend2 Is this texting UK numbers ? If it’s not and I’ll assume your on PAYG ( pre pay ). You’ll need credit on your account to text none uk numbers.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Laurend2 · ‎13-07-2022

I've managed to figure out the issue regarding sending texts however I can't recieve texts from automated items, eg Barclays when setting up bank account

Leanne_T · ‎14-07-2022

Hi @Laurend2

Thanks for coming here 🙂

Have you restarted the phone to see if the texts are received?

Speak soon 🙂

Leanne.