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Cant enter Comic Relief competition by text

janinetozer
Investigator
Investigator

‎19-03-2022 09:32 AM

I'm unable to enter the Comic Relief competition by text. Message received saying I have a bar. I cannot text UNBAR to 150 as phone says not a valid recipient. 

0 Helpful
9 REPLIES 9
Leanne_T
EE Community Support Team

‎19-03-2022 09:44 AM

Hi @janinetozer

 

Thanks for coming here. 

 

Do you have a pay as you go or pay monthly account? 

 

Are you using an installed messaging app, or a downloaded text message app, to send the text to 150? 

 

Leanne.

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janinetozer
Investigator
Investigator
In response to Leanne_T

‎19-03-2022 09:55 AM

Hi  Leanne. I have always had a monthly contract. I use the Samsung normal text messaging. 

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janinetozer
Investigator
Investigator
In response to Leanne_T

‎19-03-2022 09:58 AM

ah, think I may have solved it. I searched in messages for messages FROM 150 and replied unbar to that. Previously I was trying to type 150 into the recipient box. I have just received a message that third party bars have been removed. Does this mean my entry will stand, if I received a message before saying they could not be sent? I don't want to enter twice. 

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bristolian
Legend
Legend
In response to janinetozer

‎19-03-2022 10:06 AM

If your previous message couldn't be sent, then there's nothing for the recipient to receive - and so you've not entered.

 

It's been a while since I entered any competition by text message, but I should imagine they would confirm your entry by return message too - have you received anything?

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Leanne_T
EE Community Support Team
In response to janinetozer

‎19-03-2022 10:07 AM

Hi @janinetozer

 

Thanks for letting me know 🙂

 

Does the message now show as sent for Comic Relief? 

 

Leanne. 

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janinetozer
Investigator
Investigator
In response to Leanne_T

‎19-03-2022 10:44 AM

I am not entirely sure as the message came back from Freemsg that I was unable to send because of the bar, after the original messages went through. Not sure how I can check other than looking at my bill at some point

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janinetozer
Investigator
Investigator
In response to bristolian

‎19-03-2022 10:45 AM

Yes as I say, I received the original message back saying thank you and unless I send CANCEL then I would be charged. Then after that I received the freemsg txt saying I could not use this service. EE have now sent a txt to say I am unbarred for third party. So fingers crossed the entries have gone through 

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Leanne_T
EE Community Support Team
In response to janinetozer

‎19-03-2022 10:47 AM

Thanks @janinetozer

 

If you check your usage these should show in your My EE app, as the texts are chargeable, 

 

Leanne 🙂

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XRaySpeX
Grand Master
Grand Master
In response to janinetozer

‎19-03-2022 11:40 AM

There is no reason for the Samsung Messaging app not to accept 150 as the recipient. I'm using it all the time.

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