Cannot receive authentication text messages from various services
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
28-09-2023 02:37 PM
Last night I realized that I am unable to receive authentication texts for both Activision blizzard and EA, i contacted those services and they have both said that the messages were sent and it was an issue with EE, this morning i called 150 and after checking my number they told me that those messages were automatically blocked across the network to prevent scams.
to give some context, activision blizzard uses a service called sms protect on free to play games to make it more difficult for people to make more than one account, if you cannot receive these authentication text messages then you are unable to play those games and you will be unable to until you can verify a phone number.
so now i am stuck, ee says they cannot remove the block but now i have lost access to accounts as they can only be authenticated by sms, is the only solution here to cancel my contract an move to another provider? i dont think it is right for ee to restrict my access to services at all and am really stressed.
Solved! See the answer below or view the solution in context.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-10-2023 10:45 AM
I couldn’t agree more. I used to be able to access my bank verification code but in the last month I cannot do this anymore with EE. They say they are trying to stop scamming but I would like to decide myself which texts I receive & not EE. What right do they have to decide who I can & who I can’t receive messages from. In fact I got a scam sms from a courier service. 😡

- « Previous
-
- 1
- 2
- Next »
- US Roaming, no calls can be made. No text messages can be sent or recieved in Roaming
- Accessing a human being in customer services in Roaming
- Roaming in USA in Roaming
- Can I reactivate my EE number without making payments or starting a new plan? in Mobile Services
- Urgent: Unfair Charges for Mobile Internet While Traveling Abroad in Roaming