Cannot connect for service

Rods
Investigator
Investigator

‎30-05-2023 10:30 AM

Please assist - recently returned to UK, existing SIM and number, topped up, bought data and minutes, but cannot connect - any ideas ?

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4 REPLIES 4
Rods
Investigator
Investigator

‎30-05-2023 10:22 AM

Please assist - recently returned to UK, existing SIM and number, topped up, bought data and minutes, but cannot connect - any ideas ?

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Northerner
EE Community Star
EE Community Star

‎30-05-2023 12:07 PM

Hi @Rods 

When was the last time you made a chargeable call or text before returning to the UK?

Your SIM/number might be in hibernation or dead.

Thanks 

 

 



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Rods
Investigator
Investigator
In response to Northerner

‎30-05-2023 12:14 PM - last edited on ‎30-05-2023 12:29 PM by

Yup, was a few years back - but I still had a small credit, and it happily 
accepted my top up payment, so I assumed it was still ok. 

If it is in hibernation or dead - do you know what I can do to remedy the 
situation ? 

Thanks for your help. 

*-A1B8-4E2AA1F9FDF2>

 

[mod edit: removed personal details from the forum]

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Leanne_T
EE Community Support Team
In response to Rods

‎30-05-2023 12:31 PM

Hi @Rods 

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity. You would need to call us.

After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.

After 273 days the number will be recycled and lost.

Thanks 🙂

Leanne. 

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