Can't text a 5-digit number
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03-04-2024 01:50 PM
This is my last hope for trying to solve this problem. I am trying to send a message to 97886 (to renew my broadband) the text won't send. I get the response "Trouble sending, check options." I have already spoken to EE and the advisor I spoke to said there are no restrictions on my account. I am able to send messages to 5-digit competition numbers. I am stuck as the offer for my broadband is available through reply to the text only. I tried to renew over the phone earlier and the offer isn't available via any other means (silly, I know). Either way, does anyone know why I can't send the message? I have cleared my message cache and restarted numerous times.
Thanks.
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03-04-2024 02:34 PM
Are you on contract or PAYG?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-04-2024 02:44 PM
I'm on a contract.
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03-04-2024 03:50 PM
If texts won't send to a specific number, it normally indicates an issue with that number. I would recommend saving a screenshot of that text message, and (if possible) a video of you not being able to send to it.
When you say "renew" your broadband, was this a specific promotional discount being offered? I ask because these service contracts are rolling ones with a minimum term, they don't need "renewing" unless there's a promotion or similar offer involved,
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03-04-2024 06:30 PM
It's a discounted deal via text. My contract finishes on the 10th and will be £6 a month more if I can't get the text through. The more expensive one was all they could offer me earlier when I spoke to them. No idea why all offers aren't available through all channels. Regardless, I want the issue solved even without the renewing issue as it may happen for other 5-digit numbers in the future.
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04-04-2024 08:18 AM
Hi @Maddymiff1
Welcome to the community.
Is your broadband with EE or another provider? If you're trying to text it from an EE number, I can only suggest continuing to discuss this with our technical support team.
Chris
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04-04-2024 09:19 AM
Thanks. I think I am going to have to pop in to my local EE store at the weekend so I can show them and get it sorted in person.
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04-04-2024 10:31 AM
I think you'll find that 97886 is a shortcode belonging to your BB provider & is meant to be texted from phone on their plan. Texting it from an EE phone just won't work.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
