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Can’t send WhatsApp or use internet even when connected to WiFi in Tenerife

364639joy
Visitor

‎14-02-2023 02:44 PM

 
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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎14-02-2023 05:12 PM

@364639joy : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎14-02-2023 06:45 PM

@364639joy   Just to check do you mean Wi-Fi or cellular data ? A  Wi-Fi connection is between your device and a router.  A cellular data connection is between your device and a cellular network.    These are not the same thing and your device connected to Wi-Fi has nothing to do with EE.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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