Can't receive calls - but can make calls - ON WIFI CALLING

[brianotoole]

West midlands - 100% reliant on calls over wifi

Can make calls fine - but nobody can get through to my phone

Seems better when it drops back onto 4g out in the garden

Have restarted phone / activated Plane mode / Wifi Call then comes back.. but nobody can get through

Is it just me?

[brianotoole]

Hi - that was a few phones ago!.. and also various wifi routers

Last few years its been brilliant - or on rare occasions when Wifi calling has not been available for whatever reason (we've had a few incidents when lots of users said the same thing.. problem lasts a few hours / 1 day.. with no signal at all)

Also in those previous incidents its been when 'calls over wifi' has literally not been available on the phone. That hasn't been the case this week - it still shows as ' wifi calling' on the top left of the screen

[Christopher_G]

Hi @brianotoole 

I think the next step would be to speak with our Technical Support team so they can look into it further. As @bristolian said, it would be great if you have some dates and timestamps of when it happened, as that will help with their investigation.

Keep us posted on what happens please.

Thanks

Chris