Can’t make phone calls , I can see full signal and 4G.

[Candle20us]

Hi,

last night I was on M1 and all of sudden maps stopped working , I could see full signals and 4 G.

tried to ring 150 and it said seems like you do not have enough credit to make this call.

i restarted my phone few times but no luck.

it’s a Pay As you go phone with credit and unlimited package.

[Candle20us]

I am having the same problem.

can’t even call 150 it says seems like you don’t have enough credit for this call.

also it shows full signal and 4G signal.

it’s my lu as you go number and it is got balance plus unlimited package 

[Profile closed]

Hello 

You can contact EE on 150 and ask for a replacement Sim Card as the sim card might have an issue.

If you're requesting a new SIM at an EE store:

You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

Please note: if a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted. 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[bristolian]

There doesn't seem enough evidence to automatically assume there's a SIM fault here. The results of the allowance test (BALANCE or AL to 150) would be a good first check.

Checking other internet-based functions would also be a good approach.

[Candle20us]

Well if you read the whole message 

it says I have balance and unlimited package, means I have checked the balance and the package.

[Candle20us]

Well that’s been checked hence why the message reads “ I have balance and unlimited package “

[bristolian]

Reporting the result of that balance text message is a good part of belts & braces troubleshooting.

[XRaySpeX]

Please let me see the full response to AL.