Can't make calls

Smart6 · ‎09-02-2024

I am using an ee uk Sim in Nigeria and after buying a plan worth £15, I can't make calls nor send sms

Chris_B · ‎09-02-2024

@Smart6 Did you use that sim in the UK first ? If you didn’t you can not activate it when outside the UK, and you can not use a pack allowance in that location it’s for UK and EU use only. You need credit on the account to pay for calls and texts and to have data you have to purchase a data add on for that country.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎09-02-2024

@Smart6 Did you use that sim in the UK first ? If you didn’t you can not activate it when outside the UK, and you can not use a pack allowance in that location it’s for UK and EU use only. You need credit on the account to pay for calls and texts and to have data you have to purchase a data add on for that country.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎09-02-2024

@Smart6 : If that £15 plan is a PAYG pack, you can't use it outside EU. You need PAYG credit to call & text from there.

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