Can’t make calls after upgrading phone

Lukebob55 · ‎18-09-2023

I upgraded yesterday to an iPhone 14 plus. Since swapping my sim over I can’t make or receive any calls.
I have reset the phone, toggled mobile data, airplane mode and many more and still can’t make or receive any calls.
I can send and receive texts (iMessage) and receive face time calls.
I had to upgrade to iOS 16.6.1 when I set up the phone.
many suggestions?

RocketPup1 · ‎18-09-2023

Hmmmm I would recommend popping into a local store with your ID (driving license or passport) and ask for a sim replacement and see if that works. Hope this helps

Need Further Help? Call 150 From Your EE Number Or Download The My EE App On The App Store And Google Play

View solution in original post

RocketPup1 · ‎18-09-2023

Just a question, did you have a E-Sim or select convert to E-Sim when setting the phone up?

Need Further Help? Call 150 From Your EE Number Or Download The My EE App On The App Store And Google Play

Lukebob55 · ‎18-09-2023

No I didn’t.

RocketPup1 · ‎18-09-2023

Hmmmm I would recommend popping into a local store with your ID (driving license or passport) and ask for a sim replacement and see if that works. Hope this helps

Need Further Help? Call 150 From Your EE Number Or Download The My EE App On The App Store And Google Play

Peter_W · ‎08-10-2024

Good afternoon @Lukebob55, welcome to the Community!

There are a couple of different things that could be affecting you here, but we can definitely take a look into what's going on.

When you look at the signal bars on your phone, is a connection showing along with a 4G / 5G indicator?

Is it a physical SIM or an eSIM that you're using too?

Peter