Calls when abroad

BazzaS · ‎13-02-2023

I am in St Vincent. My data roaming is on. EE have confirmed I have worldwide roaming. I am connected to Digicel the local Caribbean network. I can call UK numbers. When I call a local (St Vincent) number I get "call ended" with no ringtone. Note that the local number, in the format I dialled is operational - my wife can contact it on her phone (also on Digicel). Using 150 I get "cannot connect the number dialed". Cannot find a way to talk to a human at EE.

Help please all guidance greatfully recieved. Thanks

Chris_B · ‎13-02-2023

@BazzaS Try calling +44 7953 966 250 this is a chargeable call mind you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎13-02-2023

@BazzaS : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

BazzaS · ‎15-02-2023

Thank you ChrisB & Xray,

Unfortunately the EE phone numbers you have suggested all result in the same sequence: an email, a virtual chatbot, the option to call. This latter presents 150. Which when I dial it returns "cannot connect using the number dialled".

So I am no further forward still being unable to make local calls and unable to contact 150 and thus no human interaction.

bristolian · ‎15-02-2023

Are you able to manually connect to Flow SVG?

BazzaS · ‎15-02-2023

Hi bristolian,
Have just connected to FLOW and for good measure restarted my phone.
150 now connects and rings.
But still cannot ring local numbers - get 'call ended' with no ringtone.
Thanks

Leanne_T · ‎15-02-2023

Hi @BazzaS

Thanks for trying this.

Please call us on 150 if the call now connects, and the team will get this looked into for you.

Leanne.

BazzaS · ‎15-02-2023

Hi Leanne,
Called 150 got chatbot, option 'roaming', option 'call us' presents 150
(again!), dial 150 get "there's been a problem with your request",
presented with option 'call us'
In other words going round in circles.
Very unimpressed with EE at the moment - will probably revert to Vodaphone
when back in UK.
Thanks

Leanne_T · ‎15-02-2023

Hi @BazzaS

If you select option 2 and the technical support this will get you to the correct team to get this looked into.

Leanne.

BazzaS · ‎15-02-2023

Hi Lianne,
I used option 2 as advised and after identity checks a lady texted me a 6
digit pin. When I tap the pin I'm prompted to "call". When I call I get
"this number is not recognised".
How/where do I use this pin?
Thanks