Calls lasting 2 hours and cuts off

[Whitton3]

Why does my calls last for two hours and then cuts off I've never had the problem before but over the last three months all my calls cut off after two hours 

[Northerner]

Hi @Whitton3 

It's standard if you search the forums. Not sure if you can change this by speaking to EE CS on 150.

If not then you'll need to call the person back after 2 hours.

Thanks

[bristolian]

Hi @Whitton3 

The network cut-off is inplace to prevent calls being left open unintentionally and has been a feature as long as I can remember.

It's not something that C/S can override, if you want to talk longer than the limit allows then simply redial once the call is dropped.