Calling UK from Germany

[ceyyun]

I'm studying in Germany, and upon arrival I was texted by EE that I can use everything in my plan as normal. I've been using data with no issue however whenever I attempt to call a UK number it won't even ring. Help! Thanks.

[XRaySpeX]

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[ceyyun]

I've already texted ROAMING to 150 and it's not made a difference.

Now I've navigated to Menu > Account Settings > Parental and Data Controls > Roaming Abroad,  and found that the call options in question are unticked. When trying to reactivate them it shows the following message: not allowing me to fix the error.

How can I solve this thanks.

[XRaySpeX]

As I said in those circumstances you need to call CS.

[Katie_B]

Hello @ceyyun. 

The advice provided by @XRaySpeX is right, to activate this you will need to speak with a member of our customer care team. 

Please keep us posted with how you get on, 

Katie 🙂