Calling Spanish numbers from a UK mobile when I am in Spain

[Mac31]

I have a Galaxy A12 Android mobile and I am trying to call a Spanish telephone number for DHL Express when I am in Spain and I get a recorded message that this number is barred from my phone.

How can I correct this please?

[Chris_B]

@Mac31  Are you on contract or PAYG ?  

[Mac31]

contract

[bristolian]

If you login to your myEE online account or app, navigate to Usage Controls, and make sure the following 2 options are enabled..

1: International roaming

2: Call abroad & Premium Rate

From your description, it sounds like the calling abroad option may not be enabled - also try rebooting your phone and connecting to an alternative local network.

[Mac31]

Many thanks for your help. All is working now. Cheers

Sent from Mail for Windows

[Christopher_G]

Thanks for coming back to let us know, @Mac31 🙂

Chris