Call waiting does not work

[Sk1233]

call waiting does not work ive activated it through the setting and still doesn't work

[James_B]

Hi @Sk1233,

Welcome to the EE Community. 🙂

What type of phone are you using?

James

[bristolian]

Are you on PAYG or pay-monthly contract?

The facility is only available on pay-monthly.

[Cazzie70]

My call waiting doesn't work.

I have checked the setting and it is showing as switched on.

My phone is a Samsung s22 ultra.

Help would be appreciated. 

[Christopher_G]

Hi @Cazzie70 

If you speak to our Mobile Care team, they'll be able to check if everything is set up from our side.

Chris

[Jazzy71]

I have this exact problem on my S22+... I've previously spoken with the EE call centre and technical team and they assure me everything is setup at their end.   The call waiting setting is enabled in the settings menu and *#43# confirms call waiting is activated and *43# says call waiting is enabled.   This problem has only started since I changed my phone and plan last October/November and it's causing me to miss calls. 

Please can you help?

[Christopher_G]

Hi @Jazzy71 

I'd recommend continuing to speak to our technical support team so they can look into this further.

Chris

[Kiimmiie26]

I'm having same issue did you manage to get this sorted

[Katie_B]

Hi @Kiimmiie26. 

Welcome to the EE Community.

If you have not yet already, I'd recommend checking your account is set up correctly with our customer care team. 

The team can be reached by calling 150.

Katie

[Bartman1964]

Iphone16 but previous phone galaxy fold 5 didn’t work either