Call Records

jamdob · ‎12-05-2022

I need to retrieve proof of a call made to a company in October 2020, my call records don't go back this far as I believe I've changed devices and operating systems since then (Android to Apple).

Is there any way I can retrieve this call record or am I on a hiding to nothing?

XRaySpeX · ‎12-05-2022

You needed to be paying for Itemised Billing @ £2.50 pm at the time to see all your outgoing calls & texts. It is not retrospective.

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

If it is a legal matter your solicitor, the Police or the Courts might have a quicker method of access to EE for this purpose.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎12-05-2022

You needed to be paying for Itemised Billing @ £2.50 pm at the time to see all your outgoing calls & texts. It is not retrospective.

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

If it is a legal matter your solicitor, the Police or the Courts might have a quicker method of access to EE for this purpose.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jamdob · ‎12-05-2022

thanks, its a dispute I am having with another company. I'll fill in the DSAR and see if they can help.