Block sim abroad

TM56
Investigator
Investigator

This is the second time whist abroad and my sim’s been blocked How can I get round it without waiting till I’m back in the uk Any suggestions please 

my phone is unlocked and it’s not excepting the  Malaysian sim So yet again I’m without a working phone 

4 REPLIES 4
BrendonH
Community Hero
Community Hero

What phone do you have 

I'm unsure if Samsung still do it but they use to block you from using a different SIM from different region so UK and Malaysia wouldn't work in the past.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

I’ve got an iPhone It happened in Turkey early last year and it’s happened again in Kuala Lumpur tried a local sim and nothing Just shows No Sim Last year I had to go in store to get a new sim. So annoyed it’s happened again 

XRaySpeX
EE Community Star
EE Community Star

@TM56 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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bristolian
EE Community Star
EE Community Star

Can you clarify what you mean by your "SIM been blocked"?

Do you have an error message on-screen?