Block premium rate numbers

paulshears · ‎24-05-2022

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116?

I need to block this number urgently.

Please advise on a practical solution.

paulshears · ‎24-05-2022

AMAZING!!!!!!!

Thank you for encouraging me to repeat the call that I made this morning.

Success! All thanks to you. 😁

As the helpdesk person explained to me a few minutes ago, the customer CANNOT block 0870 numbers themselves via the EE web site (The premium rate category does not include 0870 numbers).

But EE can do this for the customer providing they ring and speak to someone who knows how to do this.

Many thanks! 🤗🙂

Paul Shears .

View solution in original post

paulshears · ‎24-05-2022

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116?

I need to block this number urgently.

Please advise on a practical solution.

paulshears · ‎24-05-2022

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116?

I need to block this number urgently.

Please advise on a practical solution.

paulshears · ‎24-05-2022

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116?

I need to block this number urgently.

Please advise on a practical solution.

paulshears · ‎24-05-2022

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116?

I need to block this number urgently.

Please advise on a practical solution.

bristolian · ‎24-05-2022

You can block incoming calls from particular numbers by using the block functionality via your phone menus.

You will only be charged if you make an outbound call to this number.

Schockwave · ‎24-05-2022

@paulshears , log-n to your account either via My EE App or the web, settings and restrictions you can then make sure that premium rate calls is not enabled. If you ever go abroad, though, you will need this enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎24-05-2022

@paulshears : Does this no. keep calling you? Can't you put a block on it on your phone by selecting it in your Call Log & Blocking it?

Posting the same query all over the shop every min. will not get you an answer any quicker & it's against Community rules.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎24-05-2022

@Schockwave : 0870 is not Premium Rate; it is a Service No.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

paulshears · ‎24-05-2022

It's outgoing calls that I want to block. As you know this is what incurs significant costs.
The caller rings the victim and the victim returns the call.
Additionally if the victim is visually challenged, then they will be oblivious of any visual warning.
I cannot use text message's for example as a means of communication and nor do I see much that is on a web site.
Laptops and other such devices are useless to me for this reason.
I am far from unique in this.
Please advise.
Paul Shears