Been charged for data roaming in Cyprus

hawkerpaul · ‎02-08-2023

Hi

I have a family plan of 3 phones and have had this for as long as I can remember.

However on our recent holiday to Cyprus, myself and my wife were not charged at all, however, my son's phone was charged £2.29 a day for data roaming.

Why is this please?

We've been to Cyprus on many occasions during our time with EE and have never been charged for data.

Thanks

Paul

Chris_B · ‎02-08-2023

@hawkerpaul Roaming isn’t included with your contracts and hasn’t been since 7th July 2021. So if you got a new contract after this date you’ll be charged for roaming for a day rate ( you have been ) or you purchase a roaming add on so you don’t get charged the daily rate. That add on is £15 per month and you cancel this when you are back in the UK

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎02-08-2023

@hawkerpaul Roaming isn’t included with your contracts and hasn’t been since 7th July 2021. So if you got a new contract after this date you’ll be charged for roaming for a day rate ( you have been ) or you purchase a roaming add on so you don’t get charged the daily rate. That add on is £15 per month and you cancel this when you are back in the UK

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.