Barred calls from barbados

[Gordon44]

I am trying to make a phone call from Barbados, it was working a few days ago but know telling me this phone is bared. Would contact ee but the only way is to phone them (great solution for help we!) any help appreciated. 

[Christopher_G]

Hi @Gordon44

Welcome to the community.

Could you try connecting manually to a different available network please? Do you have a pay monthly or pay as you go SIM card?

Chris

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Gordon44]

Thank you. Manually selecting a different network worked. I am on a contract, did the data roaming before I left but as I mentioned I had it working and making calls from a different network while I was out here. It does seem a lot more difficult to use the phone while abroad from what I recall a few years ago. Is it me or is this an EE problem?

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.