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All numbers I call have suddenly come up call ended before ringing

MrBlobby1961
Investigator
Investigator

Last week the UK EE PAYG sim card worked fine, I have duel sim cards (UK and local EU) as I am in the EU at the moment. My EE PAYG sim is in credit and the 150 text service works but every time I try to use the EE sim to make calls I get 'call ended' before it rings. This happens with all numbers I use. The phone works fine on the local sim. I have rebooted the phone. Cant call EE on 150 as that also has same problem.

5 REPLIES 5
Katie_B
EE Community Support Team

Good Evening @MrBlobby1961

 

Welcome back to the community. 

 

Have you tried manually connecting to another local network?

 

Speak soon, 

 

Katie.

Hi I have tried another network and still have same problem. Any other
thoughts.
Christopher_G
EE Community Support Team

Hi @MrBlobby1961

 

Did you make a call or send a text message from the phone whilst in the UK before travelling?

 

Chris

Thank you for your reply, yes I made many calls in the UK and the SIM card
has worked well for the 10 months I have been in the EU, it just stopped
working last week!
Christopher_G
EE Community Support Team

OK thanks, @MrBlobby1961.

 

What kind of phone are you using it in? Does it show a good phone signal?

 

Chris